Front Office and Guest Experience Assistant
Junior / Apprendista
Italy Pass Tours
Firenze, Firenze, Toscana, Italia
Di persona
Contratto temporaneo
Tourism and Hospitality
Descrizione della Posizione Lavorativa
We are seeking an energetic, customer-centred Front Office and Guest Experience Assistant to join the Florence team, working on-site close to the city’s main attractions and museums. This is a full-time, on-site position best suited to candidates with background in tourism, hospitality or guest relations.
Role overview
You will welcome and support visitors at important sites such as the Cathedral of Santa Maria del Fiore, the Galleria dell'Accademia and other notable locations across Florence. As the first point of contact, you will help ensure a positive guest experience, assist with ticketing, promote souvenirs and experiences, and encourage excellent online reviews.
Key responsibilities
- Welcome and greet guests professionally at tour and meeting points.
- Provide information about tours, attractions and experiences.
- Manage bookings and guest check-ins using Rezdy.
- Promote and upsell souvenirs, tours and additional experiences.
- Ensure an excellent customer experience from start to finish.
- Encourage satisfied guests to leave positive online reviews.
- Coordinate with guides and operational staff to guarantee smooth daily operations.
- Handle front office and administrative support tasks.
- Maintain a professional, friendly and active presence at all times.
- Resolve guest issues quickly and professionally.
Requirements
- Previous experience in tourism, hospitality, front office or customer service.
- Good knowledge of Rezdy or similar booking platforms.
- Strong communication and interpersonal skills.
- Confidence in sales and upselling techniques.
- Fluent in English (Italian is a strong advantage).
- Positive attitude and professional appearance.
- Active, energetic and well-organised personality.
- Ability to work in a fast-paced tourism environment and be based on-site in Florence.
Benefits
- Salary: €1.250,00 - €1.897,81 per month.
- Work location: on-site in Florence near major attractions and museums.
- Full-time position.