Descrizione della Posizione Lavorativa

Position: Sales Executive based at The St. Regis Rome, reporting to the Director of Sales and working within the Sales team to attract new guests and create exceptional experiences.

Main responsibilities include:

• Answer, record and manage all guest calls, questions, requests and concerns received by phone, fax or mail.
• Handle reservation requests, changes and cancellations; enter Marriott Rewards data into the appropriate software when taking bookings.
• Use sales techniques to maximise revenue while maintaining guest loyalty, including up-selling and processing rewards redemptions.
• Determine and allocate complementary items to reward guest patronage (for example reward points, tickets, gift certificates).
• Support Sales & Marketing with general office duties such as filing, emailing, typing and faxing.
• Promote and protect the brand image both internally and externally; ensure confidentiality of proprietary information and safeguard company assets.
• Welcome and acknowledge guests following company standards; anticipate and meet service needs and express genuine appreciation to guests.
• Demonstrate clear, professional spoken and written communication and proper telephone etiquette.
• Develop and maintain positive working relationships with colleagues, support the team to achieve common goals and respond appropriately to coworkers’ concerns.
• Assist management in motivating and training staff and serve as a role model; monitor others’ performance to ensure quality standards.
• Read and verify information presented in various formats; perform light physical tasks (move/lift/carry/push/pull items up to 10 pounds) and any other reasonable duties requested by supervisors.

Preferred qualifications: High school diploma or G.E.D. equivalent; at least 2 years of related work experience; no supervisory experience required; Italian and English language proficiency; no licence/certification required.

Benefits

• Opportunities for professional career progression at an international level within Marriott hotels.
• Discounts on hotel rooms, gift shop items, food and beverage across the company.
• Learning and development opportunities online, on the job and in classroom settings.
• Charity events and wellbeing activities through the TakeCare programme.
• Experienced management, motivated and engaging colleagues.
• Canteen service.

The St. Regis brand blends timeless glamour with a modern spirit and is committed to delivering bespoke, anticipatory service across its luxury hotels and resorts. Marriott International is an equal opportunity employer and fosters an inclusive environment, valuing the diverse backgrounds and experiences of associates; discrimination is not tolerated.

Requisiti

High school diploma or G.E.D.; minimum 2 years related experience; proficiency in Italian and English; no supervisory experience required; no specific license or certification.