Descrizione della Posizione Lavorativa

Pallecon is the reusable container solutions arm of CHEP, supporting manufacturers in moving raw materials and ingredients through sustainable, reusable supply chains across Europe. Using a circular pooling model, the business helps customers reduce waste, increase efficiency and improve operational performance.

We are hiring an Inside Sales Account Manager to remotely look after a portfolio of small and medium-sized customers across Europe. This role blends customer relationship management, commercial support and account growth within an international, fast-paced setting. You will be responsible for building and maintaining strong customer relationships, ensuring retention, resolving issues and spotting development opportunities within your portfolio.

Main responsibilities:

• Manage a portfolio of customer accounts remotely via phone, Microsoft Teams and email.
• Build and sustain strong relationships with customers to ensure retention.
• Support contract renewals and participate in pricing discussions.
• Investigate and resolve customer issues and disputes.
• Monitor account profitability and contribute to forecasting.
• Identify opportunities for growth and lane expansion within accounts.
• Collaborate with cross-functional teams across Europe.

Skills and experience we are looking for:

• Fluent in Italian and English; additional European languages are a plus (Dutch is particularly advantageous).
• Background in customer service, account management, inside sales or commercial support.
• Strong communication and organisational skills.
• Customer-focused attitude with good problem-solving ability.
• Ability to prioritise effectively across a large portfolio and work independently in a virtual environment.

Why join us:

• Great entry point into a commercial sales career with exposure to customers across multiple European markets.
• Opportunity to manage your own portfolio and influence business growth.
• Flexible remote working environment with a collaborative international team.
• Development opportunities within a growing European business.

Compensation and benefits

Salary (Italy): €43,280 – €56,000 per year plus a 10% annual bonus. The position is classified as Impiegato 1° livello - CCNL Commercio and includes all benefits provided by the CCNL for this level. Additional benefits include:

• Meal vouchers
• Employee Assistance Programme (EAP)
• Option to participate in company share scheme
• Life insurance
• Personal accident insurance

Location: Reggio Emilia, Italy (flexible remote working across European markets).

Requisiti

Fluent Italian and English, experience in customer service/account management/inside sales or commercial support, strong communication and organisational skills, ability to prioritise across a large portfolio and work independently in a virtual environment. Knowledge of Dutch is a plus.