Front Desk Intern
Senza Esperienza

Descrizione della Posizione Lavorativa

About Four Seasons: Four Seasons relies on its people to deliver exceptional experiences. Team members strive to improve continuously, treat others with respect and create memorable moments for guests, residents and partners through heartfelt luxury service. The company fosters a world-class employee experience and a culture that supports outstanding guest service.

About the location: Our hotel is a historic urban retreat in Florence, featuring the city’s largest private garden with statues, fountains and centuries-old trees. Guests enjoy suites with frescoed walls and original architectural details, a Michelin-starred Italian restaurant and a locally inspired spa, all close to Florence’s cultural center.

About the role

Four Seasons Hotel Firenze is looking for a motivated Front Desk Intern to join the team. The internship starts in September 2026 and lasts for six months. The role focuses on providing sincere, personalized guest service and ensuring smooth arrival and departure experiences. The Front Desk Intern acts as a service ambassador, delivering the hotel’s high standards of hospitality.

What you will do

• Assist with check-in procedures, using guest names whenever possible and following Four Seasons standards.
• Handle guest interactions with the highest level of hospitality and professionalism, in person and by phone, and accommodate special requests accurately and promptly.
• Coordinate room status updates with the team by reporting group checkouts, late checkouts, early check-ins and special requests.
• Customize in-house guest reservations and update guest profiles using company software.
• Support other Front Office tasks as needed.

What you bring

• A genuine passion for service and creating memorable guest experiences.
• Strong attention to detail, interpersonal skills and a team-oriented approach.
• Reading, writing and spoken proficiency in English and Italian.

Schedule & Hours: Full-time internship. The position is available from September 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.

Benefits

• Monthly compensation in accordance with national internship regulations.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Employee meals.

Requisiti

Reading, writing and oral proficiency in English and Italian; valid legal authorization to work in Italy at time of application; available to start September 2026 for a six-month full-time internship.