Operations Manager
Con Esperienza

Descrizione della Posizione Lavorativa

We are looking for a personable and experienced Operations Manager to join the senior management team and support the General Manager in overseeing the property's daily operations. The role focuses on building and motivating a strong team culture, maintaining brand standards and policies, and ensuring guests enjoy an excellent experience.

About Generator: Generator is reshaping social hospitality. Originating in London, the brand has expanded across Europe and the US and is recognised as one of Fast Company's Top 50 Most Innovative Companies. Backed by Brookfield, Generator is entering a phase of growth and is committed to creating an environment where staff can thrive.

About Generator Venice: Located on the waterfront of the island of Giudecca, one vaporetto stop from Piazza San Marco, Generator Venice occupies a former warehouse that combines historic character with contemporary design. The hostel features mosaic floors, a glass chandelier and a stone fireplace. Public areas include both intimate and open-plan spaces centered around the bar and café, and rooms offer views over gardens, Lido, the Grand Canal or San Marco.

Key responsibilities

• Support the General Manager across all departments and act as deputy in their absence.
• Lead, develop and run a regular programme of creative, revenue-generating events and initiatives within the hostel.
• Collaborate with GM and HQ to evolve and grow the property's F&B offerings for internal and external guests, ensuring everything is on-brand and drives revenue.
• Contribute to creating and delivering the budgeted P&L.
• Control payroll and manage costs by understanding market conditions, forecasts and business on the books to maximise departmental income.
• Identify and explore new commercial revenue streams.
• Maintain comprehensive knowledge of, and ensure compliance with, all relevant local legislation and regulations, in particular health & safety, employment law and fire safety.
• Ensure site-level HR support is provided and compliant.
• Build relationships with local influencers and maintain a useful contacts database.
• Be accountable for the property's atmosphere management and ensure social spaces reflect the Generator brand and culture.
• Communicate effectively across the team so everyone understands company goals and is motivated to achieve them.

These duties are not exhaustive; other reasonable tasks may be required as part of the role.

Person specification

• Good communication skills with the ability to interact effectively at all levels.
• Hands-on attitude and strong attention to detail.
• Commercially savvy with a track record of identifying business opportunities.
• Eligibility to work in the EU is required to be considered for this role.

Experience

• Minimum of 2 years’ experience in a similar hospitality role.
• Knowledge of the local markets is preferred.

How to apply

Please send your application in English. If you have questions, call us or visit www.staygenerator.com or our social media pages. We look forward to hearing from you — join us to help achieve our vision!

Employee benefits

• Birthday holiday in addition to annual leave allocation.
• Employee Bounty Program offering up to £1,000 for successful new hire referrals with no cap.
• Company contribution towards eligible employees' gym membership fees.
• Ideas Award — quarterly recognition that doubles pay for one month to the employee with the most valuable suggestion/feedback.
• Employer-funded life assurance equal to two times base salary (death in service lump sum).
• Employer-funded income protection covering 50% of base salary for prolonged absence due to incapacity.
• Two free nights’ accommodation across any hostels (subject to availability).
• Reduced room rates for staff and friends & family (across 15 locations in Europe & the US).
• Social events and celebrations calendar.
• Various employee recognition schemes.
• Access to online learning tools.

Requisiti

Eligible to work in the EU; at least 2 years' experience in a similar hospitality role; knowledge of local markets.