Technical Account Manager Data Centre Operations
Con Esperienza
RM Staffing B.V.
Brindisi, Brindisi, Puglia, Italia
Hybrid
Contratto a tempo indeterminato
Information Technology / Data Center
Descrizione della Posizione Lavorativa
We are seeking a hybrid leader who can connect technical delivery with client success. Unlike a typical relationship manager, you will be a technically proficient single point of contact with a solid understanding of server hardware, power and cooling systems. You will own the entire project lifecycle, from onboarding and scoping through the coordination and execution of complex hardware deployments and remote-hands activities. Your role is to ensure no technical requirement is "lost in translation" between clients and engineering teams, delivering a seamless, high-touch experience that supports account growth and operational excellence.
Core qualifications
- Experience: Minimum 3+ years in datacenter operations, infrastructure management, or technical account management.
- Technical proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems.
- Tooling: Expert-level familiarity with ITSM platforms such as Jira, ServiceNow or Zendesk.
- Leadership: Proven ability to lead a technical team, conduct effective 1:1s and perform resource planning.
- Business acumen: Experience managing project budgets, handling vendor RMAs, and drafting Statements of Work (SOW).
Preferred skills
- Background in Managed Services (MSP), Colocation or Cloud Infrastructure.
- Familiarity with DCIM tools, asset management and network fundamentals (VLANs, cross-connects).
- Relevant certifications such as PMP, ITIL Foundation, CompTIA Server+ or CDCP are a plus.