Descrizione della Posizione Lavorativa
Overview
Your mission: be at the heart of every event and meeting, coordinating the crew to ensure every setup, break and service runs smoothly. You will work closely with the M&E Manager, help new colleagues settle in, and keep daily operations efficient.
About The Social Hub: we are a creative, hybrid hospitality concept offering accommodation, coworking, events, gyms, bars and more across several European cities. We value authenticity and a fun, inclusive working environment where people can learn, grow and belong.
Responsibilities
- Lead the front-of-house team during service, setting a positive and energetic tone.
- Guide and support the crew on the floor, helping resolve minor issues in real time.
- Support training and onboarding for new team members to help them find their rhythm.
- Ensure daily operations run smoothly by checking setups, stock levels, cleanliness and safety standards.
- Remain present on the floor, engage with guests and step in where required.
- Handle transactions accurately and report any irregularities.
- Communicate shift targets and motivate the team to achieve them.
- Collaborate closely with kitchen and bar teams to maintain seamless service flow.
Requirements
- Minimum 1–2 years of experience in a senior waiter, barista or bartender role.
- Confidence leading a team during service and ability to stay calm under pressure.
- Clear communicator with strong attention to detail to keep service consistent.
- Genuine hospitality energy and enjoyment of guest-facing duties.
- Ability to work well with different teams and lead by example.
- Languages: English and Italian required; additional languages are a plus.
What we offer
- The chance to work for a dynamic, multinational company and a Certified B Corp® that balances profit with positive impact.
- Opportunities for learning, growth and potential career progression.
- Great discounts across our European properties for you and your friends and family.
- A lively workplace with events, supportive colleagues and standard salary/benefit packages.
Starting salary: €25,255.14 gross per year.
Benefits
- Employee discounts across all properties in Europe.
- Development and training opportunities, including leadership training and mental health support.
- An inclusive workplace that welcomes people of all backgrounds.
Requisiti
1–2 years experience in a senior waiter/barista/bartender role; confident team leadership during service; English and Italian required; strong communication and attention to detail.
Competenze richieste
Competenze professionali
Event service supervision
Cash handling and transactions
Training & onboarding
Service setup and stock checks
English and Italian language skills
Competenze trasversali
Leadership
Communication
Calm under pressure
Attention to detail
Guest-focused attitude
Teamwork