Front Office Trainee
Senza Esperienza
Sheraton Milan San Siro
Milano, Milano, Lombardia, Italia
Di persona
Stage / Tirocinio
Hospitality
Descrizione della Posizione Lavorativa
Position summary
The trainee will join the Front Office team and be trained to carry out key reception duties. Responsibilities include:
- Welcoming and assisting guests on arrival and during their stay
- Supporting room assignments and handling check-in/check-out procedures
- Managing reservations and related documentation
- Providing information and assistance to guests
- Answering and managing telephone enquiries
- Helping to process guest requests and resolving complaints
- Carrying out basic administrative tasks and record keeping
- Communicating with other hotel departments to fulfil guest needs
Requirements
- Good communication skills
- A customer-focused attitude
- Basic knowledge of English (additional languages are a plus)
- Ability to work effectively as part of a team
Diversity and inclusion
Marriott International is committed to equal opportunity employment and values the diverse backgrounds of its associates. The company promotes a workplace free from discrimination on any protected basis and seeks to create an inclusive environment where everyone has access to opportunity.
About joining Sheraton
Becoming part of Sheraton means joining a global community known for bringing people together. Sheraton associates create welcoming experiences in properties worldwide; if you enjoy teamwork and delivering meaningful guest service, this role offers an opportunity to grow within the Sheraton and Marriott International family.
Employee benefits
- Access to Sheraton Club areas (where available)
- Spa facilities and a 24/7 fitness center
- Outdoor swimming pool with bar and on-site restaurants
- Opportunity to work in a large hotel with extensive conference and event spaces
- Convenient location near San Siro stadium with good transport and airport connections