Concierge
Junior / Apprendista

Descrizione della Posizione Lavorativa

Casa Brera, a Luxury Collection Hotel, Milan (part of Marriott International) is seeking a Concierge to join a contemporary, authentic hospitality team at its newly opened luxury lifestyle hotel in the Brera district.

The Concierge reports to the Lead Concierge and will be the reference for guests' questions, special arrangements and service requests. This is a full-time role (5 days per week, 2 days off) with an estimated start in May.

About the hotel: Casa Brera is an unexpected gateway in the heart of Brera, redesigned by Studio Urquiola with 116 refined guestrooms including 15 suites and a Milanese Suite. Concealed behind a rationalist façade, the hotel blends international sophistication with a modern Milanese spirit. The property includes a culinary hub with diverse dining concepts, and a rooftop sky bar with a pool and lounge areas that become a lively destination at night.

Role impact: Our Concierge go beyond giving directions or arranging services — they craft memorable stays. You will proactively deliver a broad array of services across a guest’s visit: from operational tasks and guest requests to sharing local highlights. You set first impressions with a warm welcome, providing information about hotel facilities, services and the local area to enhance each guest’s experience.

Key responsibilities

• Act as the initial contact between guests, hotel teams and external suppliers.
• Respond to guest enquiries in person, by phone or email and follow up to ensure satisfaction.
• Coordinate travel plans, special occasions and curate unique experiences, liaising with internal and external partners according to guest preferences.
• Anticipate guests’ needs, make them feel welcomed and create unforgettable moments.
• Manage and coordinate guest chats; create, monitor and close cases using Marriott tools.
• Maintain up-to-date knowledge of the local area, events, exclusive experiences and suppliers to inform guests and colleagues.
• Record and manage guest requests in the internal CRM (Alice).
• Contact appropriate departments (e.g., Bell, Housekeeping, Front Desk) to resolve requests or issues and escort guests to their rooms.
• Support and supervise the Bell Team when needed, including luggage and parcel handling.
• Deliver service aimed at achieving an outstanding guest memory and a target of 10/10 satisfaction.

Candidate profile and requirements

• Warm, guest-focused attitude and a collaborative, team-first approach.
• Positive, outgoing personality with flexibility, strong problem-solving and multitasking abilities.
• Excellent storytelling and communication skills in English and at least intermediate Italian (spoken and written).
• Previous Concierge experience is a strong advantage.
• Familiarity with CRM and hotel systems, including Opera, GXP by Marriott and Alice.

What we offer

• A unique chance to join a luxury lifestyle hotel that values individual talent.
• Opportunities for national and international progression within Marriott International.
• World-class training and development programs to support career growth.
• Work with award-winning, experienced hospitality professionals.
• Discounted room nights, meals and spa access across 9,000+ hotels worldwide, plus friend & family discounts.
• Special perks such as a €5 breakfast at participating European hotels, performance recognition programs and wellness and sustainability initiatives.

Marriott International champions diversity and inclusion and is an equal opportunity employer. Candidates with the ability to communicate naturally and who enjoy working with others are welcome to join our global family.

Requisiti

Fluent English and at least intermediate Italian (written and spoken); customer-oriented attitude; flexibility and multitasking skills; previous concierge experience is advantageous; ability to use CRM and hotel systems (Opera, GXP by Marriott, Alice).